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Premium toilet paper in hotel quality. Discover it now.

  • 📧 Email

    Our customer service team will be happy to help you with any questions about your order or with complaints regarding delivered products.

  • 📞 Phone

    We are happy to assist you by phone with advice on products and questions regarding your order.

  • 💬 Chat

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Frequently Asked Questions

Shipping & Delivery

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Return and refund

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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